Privacy Policy
Privacy Policy
The Oak & Flop is committed to protecting the privacy of our guests and website visitors. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make reservations, or participate in our poker lounge activities.
This policy applies to all personal information collected through our website, in-person interactions, and over the phone. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By using our services, you agree to the practices described in this policy.
The Oak & Flop is located at 48 King Street, Sydney NSW 2000, Australia. The venue offers dining and offline poker lounge services.
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide when making reservations, signing up for our newsletter, or participating in poker lounge activities. This may include your name, email address, phone number, and any dietary requirements or accessibility needs.
- Reservation details such as date, time, and party size.
- Poker lounge preferences, such as table type or tournament interest.
- Payment information is processed securely by third-party providers and is not stored on our servers.
Reservations can be made via phone at +61 2 5550 1234 or email at [email protected].
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing behavior. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
We use cookies and similar tracking technologies to enhance your experience and analyze site traffic. This information helps us improve our website and tailor our services to your interests.
How We Use Your Information
Service Delivery
We use your personal information to provide and manage our dining and poker lounge services. This includes processing reservations, communicating with you about your bookings, and ensuring a personalized experience.
- Sending confirmation emails and reminders for reservations.
- Accommodating dietary requirements and accessibility needs.
- Managing poker lounge table assignments and tournament registrations.
Marketing and Communications
With your consent, we may use your contact information to send you promotional materials, special offers, and updates about upcoming poker events and dining experiences. You can opt out of marketing communications at any time.
We do not sell or rent your personal information to third parties for marketing purposes. You can unsubscribe by clicking the link in any marketing email or by contacting us directly.
Legal and Security
We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements. We also use it to protect the security and integrity of our website and services. This includes preventing fraud and unauthorized access, and complying with Australian laws and regulations.
Legal Basis for Processing
We process your personal information based on your consent, the necessity to perform a contract (such as a reservation), and our legitimate business interests, provided those interests do not override your privacy rights.
- Consent: You have given clear consent for us to process your personal information for a specific purpose.
- Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
- Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal information which overrides those legitimate interests.
Data Retention
Retention Periods
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we securely delete or anonymize it.
- Reservation records are kept for 12 months after the reservation date.
- Marketing contact information is retained until you unsubscribe.
- Financial transaction records are kept for 7 years to comply with tax laws.
Your Rights
Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out-of-date. To make a request, please contact us using the details provided below.
We will respond to your request within 30 days. We may need to verify your identity before processing your request.
Contact email: [email protected]
Contact phone: +61 2 5550 1234
Opt-Out and Deletion
You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us. You may also request deletion of your personal information, subject to legal retention requirements.
Deletion requests will be processed within 30 days. Some information may be retained for legal or security purposes.
Security
Data Security Measures
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, and secure server facilities.
- All data transmissions are encrypted using SSL/TLS.
- Access to personal information is restricted to authorized personnel only.
- Regular security audits and updates are performed.
Contact Us
Privacy Inquiries
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
- Email: [email protected]
- Phone: +61 2 5550 1234
- Address: 48 King Street, Sydney NSW 2000, Australia
Policy Updates
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page with a revised effective date.
The effective date of this policy is . We encourage you to review this policy periodically.